• Prepara camas perfectamente con ropa de cama fresca (incluyendo: sábanas, edredones, mantas y fundas de almohadas). Hace camas adicionales, cunas y sofá cama.   

• Quita la ropa sucia de cama

• Recoja los desperdicios / basura de los pisos,  vacía la basura de los cestos, limpia espejos y estantes, armario, caja de seguridad (si no se utiliza). Inspecciona y reponer los marcos de puertas , ventanas, paredes y zócalos, y arregla los muebles correctamente. . Limpia aparatos, muebles y armarios

• inspecciona material de propaganda, reemplaza los artículos caducados o dañados Limpia y desinfecta baños  Lavamanos, bañera, inodoro, azulejos, pisos y paredes con productos químicos de limpieza aprobados 

• Repone artículos de baño /  ropa de cama de acuerdo con los estándares de la marca del hotel

• Repone la sala de articulos (café, condimentos, tazas, vasos, utensilios, vasos, artículos de papelería, bolígrafos) de acuerdo con los estándares de la marca / hoteles.

• Limpia espejos, ventanas, coberturas de la ventilación, puertas de vidrio.

• Reporta la condición de las habitaciones ( / ocupados vacantes; limpio / sucio;. No molesten (NOM)) de manera oportuna a las personas adecuadas / departamentos

• Informa elementos que requieran reparación o limpieza adicional a la persona / departamento correspondiente perdido.

• Repone artículos en el carrito de limpieza 

• Aspira pasillos

• Entregar artículos perdidos / encontrados inmediatamente.

• Maneja una aspiradora liviana

• Limpia las zonas comunes, incluyendo los baños, comedor, terraza de la piscina, vestuarios, 

• Deberes adicionales pueden añadirse en cualquier momento a discreción de la administración. 

Consistentemente modelos del comportamiento de un 'Baywood Embajador'  

• Mantiene una imagen profesional, incluyendo la preparación, verborrea , y el lenguaje corporal, en todo momento.

• saluda con gusto los huéspedes y compañeros de trabajo (usando la 5.10, primera y última regla) cada vez que entran en contacto.

• escucha activamente a los clientes, responder adecuadamente a sus preguntas y / o preocupaciones. Solicita orientación y / o ayuda de otras personas para garantizar la satisfacción.

• Fomenta el trabajo en equipo al ofrecer asistencia a otros, según sea necesario.

• Monitoriza continuamente el entorno en el trabajo, con el fin de identificar cualquier problema de limpieza, de seguridad, de seguridad o de mantenimiento del edificio. Informes discrepancias al departamento adecuado.

• Recomienda otras propiedades Baywood a nuestros clientes, en su caso.

• Hace que un verdadero esfuerzo para identificar y aprovechar cada oportunidad de oro para 'WOW el invitado!' Demostrando nuestro lema 'Es mejor en Baywood!

Habilidades / Cualificaciones

Demandas Físicas: 

• Caminar y permanecer en pie: 100%

• Debe ser capaz de transportar 40 libras. hasta 25 pies.

• Elevar, empujar / tirar: 90% 

• Capacidad de levantar hasta 15 libras. regularmente. 

• Debe ser capaz de levantar 40 libras. hasta la cintura, el pecho y por encima de la cabeza. 

• Capacidad para impulsar el carro  de limpieza o lavandería con regularidad.

• Sentarse: ninguno

• Agacharse, doblarse, Alcanzar: 90% (durante toda la jornada). 

• Debe ser capaz de doblar las rodillas con hasta 40 lbs., De pie a una posición vertical.

• Dirigir: Ninguno

• Viajar: Ninguno

Condiciones Ambientales:  

• Interior: protección frente a las condiciones climáticas, pero no necesariamente de los cambios de temperatura

• exterior: rara vez expuestos a las condiciones climáticas

Habilidades Esenciales:  

• El conocimiento de las normas y procedimientos aplicables de franquicia.  

• Debe tener capacidad para completar los formularios de mantenimiento / limpieza aplicables y comunicar cualquier problema y / o condiciones inusuales a la gestión  

• debe tener la capacidad de comunicarse de manera positiva con los clientes y compañeros de trabajo.  

• Debe tener capacidad para trabajar dentro de la programación directrices profesional.

Para la Educación / Preparación:  

• Graduado de escuela secundaria o equivalente prefieren..  

• Capacidad de leer y entender las etiquetas de productos químicos, y las Hojas de Datos de Seguridad, Instrucciones

• Provides friendly personalized service to all guests.

• Maintains established par levels for food, beverages and service supplies. Takes inventory, reorders supplies. 

• Receives merchandise, confirms it with the order, labels it (if necessary), and stores it in the proper location. Follows the First-in/First-out inventory management system to prevent unused and/or expired items.

• Adheres to all applicable company, brand, and local health department requirements.

• Prepares & arranges food & beverage items in an attractive, abundant-looking, organized, clean presentation in-line with company / brand standards. Continuously monitors and replenishes the buffet as needed.  

• Maintains temperature control so that all hot/cold food is safe for consumption.

• Setup dishes/trays, napkins, utensils, cups and other service ware.

• Maintains cleanliness & appearance of dining & service areas – arranges furniture, clears and cleans tables, cleans spills, removes trash.

• Breaks down buffet, properly disposing of food items that cannot be reused; Properly stores reusable food items.

• Washes and stores serving equipment including utensils, displays, chafing pans.

• Cleans dispensers and equipment daily.  Performs routine extensive cleaning per manufacturer's recommendations. 

• Cleans service and dining area. Vacuum carpet, mops floor, wipes walls, etc.

• Additional duties may be added at any time at the discretion of management

Consistently models the behavior of a ‘Baywood Ambassador’ who: 

• Maintains a professional image, including grooming, verbiage, and body language, at all times.

• Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact.

• Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction.

• Fosters teamwork by offering assistance to others, as needed.

• Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department.

• Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures.

• Recommends other Baywood properties to our guests, when appropriate.

• Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!’ demonstrating our motto ‘It’s Better at Baywood!’

Educational/Vocational Preparation: 

• High school graduate or equivalent preferred.

• Food Handlers Certification/Training preferred

Experience:

• Previous food service experience preferred; however, ability gained through 1+ years related employment (customer service) or on-the-job training may substitute for food service experience

Additional Skills:  

• Ability to complete and pass a state or nationally recognized food safety program.

• Ability to communicate effectively, both written and oral.

• Ability to read and understand packaging labels, preparation instructions, manuals.

• Walking and Standing: 98% (Must be able to stand for the entire shift, usually 8 hours)

• Must be able to carry 40 lbs. up to 25 feet.

• Sitting: 2%

• Bending, Stooping, Stretching: 50% 

• Must be able to bend at the knees with up to 40 lbs., standing to an upright position.

• Lifting, Push/Pull: 50%

• Must be able to lift 40 lbs. to the waist, chest, and above the head. 

• Driving: none

• Traveling: none

Environmental Conditions: 

• Inside: Protection from weather conditions but not temperature changes

• Outside: Rarely

Consistently models the behavior of a ‘Baywood Ambassador’ who: 

• Maintains a professional image, including grooming, verbiage, and body language, at all times.

• Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact.

• Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction.

• Fosters teamwork by offering assistance to others, as needed.

• Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues.  Reports discrepancies to the proper department.

• Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures.

• Recommends other Baywood properties to our guests, when appropriate.

• Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!’ demonstrating our motto ‘It’s Better at Baywood!

Skills/Qualifications

Educational/Vocational Preparation:  

• Some high school education (grade 9) preferred

Additional Skills:  

• Ability to read and understand and communicate chemical labels, and Safety Data Sheets, Instructions.

• Ability to gain knowledge of applicable franchise standards and procedures.  

• Ability to complete applicable housekeeping forms and to communicate any problems and/or unusual conditions to management  

• Ability to read and comprehend manuals

• Ability to positively communicate with guests and co-workers.  

• Ability to work within scheduling guidelines. 

• Ability to work with minimal or no supervision

• Ability to follow schedule and ability to perform physical labor.

• Ability to read and understand chemical labels, and Safety Data Sheets, Instructions.

• Requires ability to perform light to moderately heavy housekeeping duties using the approved chemicals and equipment

Physical Demands: 

• Walking and Standing: 100%

• Must be able to carry 50 lbs. up to 25 feet.

• Lifting, Push/Pull: 90% 

• Ability to lift up to 30 lbs. regularly. 

• Must be able to lift 50 lbs. to the waist, chest, and above the head. 

• Ability to push housekeeping or laundry cart regularly.

• Sitting: none

• Bending, Stooping, Reaching: 90%  (throughout the entire shift). 

• Must be able to bend at the knees with up to 50 lbs., standing to an upright position.

• Driving: none

• Traveling: none

Environmental Conditions:  

• Inside:  Protection from weather conditions, but not necessarily from temperature changes.

• Outside: Some exposure to weather conditions (cleans parking lot), may assist maintenance during inclement weather.

• Safely transport passengers to approved designated drop off & pick up points as approved by management

• Check hands free device for connectivity before starting shift in vehicle

• Perform vehicle safety inspection using checklist prior to transporting passengers

• Monitor interior of van for cleanliness. Remove trash, and perform light cleaning.

• Maintain a safe vehicle. Alert management of any operational concerns

• Maintain necessary service records

• Completes mileage log book 

• Monitors gas tank level, and replenishes as needed.  

• Complies with all laws and regulations regarding operating, maintaining assigned company or leased vehicle

• Warmly greet passengers as they enter/depart the van 

• Ensures that passengers complete passenger log prior to departure. Files log.

• Offer water to passengers during warm months

• Assist passengers with luggage as needed

• Analyze passengers pick-up/drop-off schedules to ensure efficiency in shuttle runs

• Support other departments as needed during downtime

• Additional duties may be added at any time at the discretion of management 

Consistently models the behavior of a Baywood Ambassador who: 

• Maintains a professional image, including physical appearance, verbiage, and body language, at all times to include clean uniform and nametag

• Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact

• Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction

• Fosters teamwork by offering assistance to others, as needed

• Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues.  Reports discrepancies to the proper department

• Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures

• Recommends other Baywood properties to our guests, when asked

• Consistently demonstrates our It’s My Pleasure service philosophy by identifying and seizing each golden opportunity to exceed guest expectations

Physical Demands:  

• Walking and Standing: 20% 

• Must be able to carry 50 lbs. up to 25 feet.

• Lifting, Push/Pull: 20% 

• Ability to lift up to 50 lbs. regularly. 

• Must be able to lift 50 lbs. to the waist, chest, and above the head. 

• Bending, Stooping, Reaching:20% (throughout the entire shift). 

• Must be able to bend at the knees with up to 40 lbs., standing to an upright position.

• Sitting: while driving vehicle

• Driving: 80%

• Traveling: none

Environmental Conditions: 

• Inside:  Protection from weather conditions, but not necessarily from temperature changes.

• Outside: Often transitioning from inside to outside of building and vehicle, assisting guests in varying weather conditions

Education:

• High School diploma preferred

Certifications / Licenses:

• Must possess and maintain a Motor Vehicle Operator's License in good standing

Experience:

• 2 years van driver experience preferred

Additional Skills: 

• Ability to multi-task

• Ability to communicate effectively, both written and oral

• Ability to work the shifts required for the position

• Ability to learn and adhere to Brand & Baywood Hotels’ standards

• Ability to take information from various sources and determine a responsible course of action

• Ability to understand interdepartmental relationships as well as all operations pertaining to Front Desk (Reservations, Guest Registration, Concierge Services, Bell Services, Valet, Telephone Services, Guest Accounting/Night Audit)

• Ability to safely operate a passenger van 

• Must possess excellent public relations skills and ability to handle/resolve guest complaints  

Consistently models the behavior of a ‘Baywood Ambassador’ who: 

• Maintains a professional image, including appearance, verbiage, and body language, at all times

• Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact

• Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction

• Fosters teamwork by offering assistance to others, as needed

• Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department

• Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures

• Recommends other Baywood properties to our guests, when appropriate

• Consistently demonstrates our It’s My Pleasure service philosophy by identifying and seizing each golden opportunity to exceed guest expectations

Education:

• High School diploma

Certifications / Licenses:

• TIPS, or similar approved, alcohol server training certification (as required)

Experience:

• Previous hotel Front Desk experience preferred; however, ability gained through 2+ years related employment (customer service) or on-the-job training may substitute for actual Front Desk experience.

Additional Skills: 

• Ability to multi-task

• Ability to communicate effectively, both written and oral

Ensures guest satisfaction by providing courteous and efficient service.  Responsible for the accurate registration, posting of charges, and check-out of guests.  Handles guest questions and concerns as required by management. Adheres to specific Brand Standards as required. Will be required to assume position of Person in Charge (PIC) during the overnight shift.

Job Duties

• Greets guests with genuine and warm spirit of hospitality

• Registers (Check-in) guests in an efficient manner, following Baywood & Brand standards, securing proper method of payment

• Posts transactions to guest and master accounts

• Reviews guest account balance, ensuring that payment is secured

• Reconciles discrepancies between Property Management System (PMS), Housekeeping reports and registration cards

• Reviews arrivals and blocks special requests 

• Processes required reports, including down time, high balance, etc.

• Monitors and restocks sundry shop, ensuring consumed items are paid for; Follows established procedure for removal of expired items.

• Handles guest requests and concerns in courteous and efficient manner

• Coordinates the delivery of guest services by other hotel departments and outside businesses

• Processes all incoming and outgoing reservation and cancellation requests in a timely and efficient manner

• Prepares guest amenities, and ensures delivery in a timely manner

• Handles in-house guest reservation requests such as extension, late check-out, and rebooking

• Handles check-out procedures swiftly and accurately and assists guests on departure.

• Maximizes room revenue and occupancy levels through suggestive selling for upsell potential and walk in guests

• Stores guest luggage

• Presents to guests accurate information regarding marketing programs applicable to the hotel, local area, and all hotel functions and outlets

• Handles departmental cash drawer, accounting of monies, credit card receipts, guest accounts, and other forms of credit  and cash handling guidelines

• Maintains information and communication sources such as, log book, franchise directories, checklists, and electronic communication

• Operates Private Branch Exchange (PBX switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, all while maintaining guest and staff privacy and security

• Operates the franchise terminal and performs designated maintenance tasks  

• Maintains procedures for credit control and handling of financial transactions

• Maintains guest safety & privacy by adhering to established procedures

• Issues safety deposit boxes for guest use, following security protocol

• Monitors key box, issuing keys to the appropriate staff members. Logs all transactions

• Completes brand specific log and follows brand and Baywood protocol for guest complaints, including escalation to management if needed, and completed follow up

• Adheres to departmental communication through the effective use of staff meetings, log books, and bulletin boards

• Coordinates emergency procedures  including evacuations, immediately notifying management of such occurrences

• Assists with the relocation of guests, when necessary

• Assists other departments during slow periods

• Audits all accounts to ensure they balance, to include such accounts as tray and city ledger, reservation deposits, credit card accounts, and room, food & beverage, and banquet charges.

• Transfers charges and deposits to master accounts.

• Closes necessary accounts at month end.

• Prepares final reports of all daily revenue summaries.

• Posts all room and tax revenues and late charges, including No-Shows.

• Insures all revenues, adjustments, taxes and gratuities are accurately distributed from POS system (at some properties)

• Changes system date.

• Follows all company policies and procedures as outlined in Policy Manual.

• Responsible for Life Safety Procedures and equipment

• Participates (at some properties) in Manager on Duty schedule.

• Additional duties may be added at any time at the discretion of management. 

Consistently models the behavior of a ‘Baywood Ambassador’ who: 

• Maintains a professional image, including grooming, verbiage, and body language, at all times.

• Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact.

• Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction.

• Fosters teamwork by offering assistance to others, as needed.

• Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department.

• Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures.

• Recommends other Baywood properties to our guests, when appropriate.

• Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!’ demonstrating our motto ‘It’s Better at Baywood!’

Education:

• High School diploma

Certifications / Licenses:

• TIPS, or similar approved, alcohol server training certification (as required)

Experience:

• Previous hotel Front Desk experience preferred; however, ability gained through 2+ years related employment (customer service) or on-the-job training may substitute for actual Front Desk experience.

Additional Skills: 

• Ability to multi-task

• Ability to communicate effectively, both written and oral

• Bilingual (Spanish & English) preferred, depending on geographic market

• Ability to work the shifts required for the position

• Ability to learn and adhere to Brand & Baywood Hotels’ standards

• Ability to take information from various sources and determine a responsible course of action

• Ability to understand interdepartmental relationships

• Ability to operate office equipment and industry specific software (PMS)  

• Ability to remain calm during stressful situations

• Walking and Standing: 100% (Must be able to stand for the entire shift, usually 8 hours)

• Sitting: Rarely

• Bending, Stooping, Reaching: Occasionally

• Lifting, Push/Pull: 40 lbs infrequently

• Driving: Rarely

• Traveling: None